Let us be your store's technical team.
Stop looking for different people for product uploads, campaigns, theme upkeep and technical problems. We manage your ikas store regularly and fix issues before they grow.
- Product uploads and catalogue upkeep
- Campaign and banner updates
- Theme maintenance and fixes
- Monthly performance report
What support covers
From daily store tasks to technical problems, all with one point of contact.
Catalogue management
New product uploads, price and stock updates, product copy and image edits.
Campaign preparation
Special day and seasonal campaigns, banners and landing pages, coupons and discounts.
Theme maintenance
Small design changes, new sections and compatibility checks after ikas updates.
Technical support
Finding and fixing payment, shipping, integration and display issues; contacting ikas support when needed.
Regular checks
Page speed, broken links, Search Console errors, integration logs and tracking checks.
Reporting
A monthly report on traffic, conversion, revenue and campaign results with improvement ideas.
How we work
- 01Initial auditWe review your store's current state and list priority tasks.
- 02Support planWe agree on the monthly scope, communication channel and response times.
- 03Ongoing workWe take requests through a ticket system and run planned work on a calendar.
- 04ReportingEvery month we report the work done and store performance.
Who this is for
- Stores without their own technical team
- Brands that run frequent campaigns and need fast updates
- Businesses struggling to manage a growing catalogue
- Teams tired of juggling different freelancers
What you get
- Monthly work plan
- Ticket system
- Regular maintenance checks
- Monthly performance report
- A single project manager as your contact
Frequently asked questions
What does support include?
Scope is set by need: product uploads, campaign and banner preparation, theme maintenance, issue resolution and reporting are the most requested. After the initial audit we propose a monthly plan for you.
How fast do you respond to urgent issues?
Response times are set in writing in the support plan. Issues that stop payments or orders always come first.
Do you support stores set up by another agency?
Yes. We first review the store's setup, theme and integrations, then take over support.
Is there a minimum contract?
Support plans run monthly. We share scope and terms in writing at the proposal stage.
Let's talk about what we can do for your ikas store.
In a discovery call we listen to your needs and send you the scope and timeline in writing.